Voice over IP (VoIP)

Voice over IP (VoIP) or Broadband Voice is a service that allows you to consolidate your voice and data communications to achieve a more cost-effective communications solution for your business. By using this service you would be able to have free inter- and intra-office calls, and free calls between users. Apart from the substantial call savings, we also offer additional enhanced features such as multi number mapping and PBX.

Our Broadband Voice service makes use of your current broadband connection to make and receive phone calls. The service is backed by a heavily invested infrastructure and therefore the quality is equivalent to traditional PSTN lines.

For further details of our Voice over IP products, please see our VOIPflex website.

FAQ - Frequently Asked Questions

Q: What is a VoIP service?
A: VoIP is a revolutionary telephony service, suitable for businesses and residential users. By delivering phone calls over an Internet connection but behaving like a traditional phone service, it makes expensive PBXs and traditional PSTN/ISDN phone lines redundant. The service offers free on-net calls and reduced call rates to national, international and mobile destinations.

Our infrastructure is based on Cisco Powered Technology that offers the ability to target a braod range of customers from large enterprises down to small and medium-sized businesses. It's a flexible and scalable integrated service over any access method through a single connection and network, using a single protocol.

In most business scenarios, and in particular where data traffic flow is high, we highly recommend the use of a dedicated broadband/lease line connection for the voice service. This may appear as an additional expense, but consider the saving from the number of traditional PSTN/ISDN phone lines you can abandon, in most cases you will be paying less for the service

Q: Will the VoIP service interfere with my DSL or cable modem data connection?
A: The VoIP service routes your incomoing and outgoing calls right alongside the data being sent to or from your computer. This, you can make and receive calls while you use your computer to access the Internet.

VoIP uses advanced audio compression techniques to minimise the data traffic caused by voice calls and maximise the bandwidth available for your other Internet traffic. However, for larger business users when purchasing your DSL/leased line, please ensure you calculate sufficient bandwidth for both your data and voice usage. Again the best solution will be using a dedicated internet connection for voice, so it does not share bandwidth with data traffic.

If you wish to discuss any further details about this product please feel free to contact one of our advisors on: 01384 880001 or email sales@yellowarrow.co.uk.