PBX stands for public branch exchange. It is a machine that handles your telephones calls for you. Its main functions are to transfer calls to different individual phones; play music when somebody is put on hold; to play automated voice responses when a call is received; to provide an options menu for the caller etc. A traditional PBX machine and integrated system is very expensive to buy, install and run. Typical costs for a package can range from £5,000 to £15,000, depending on the size of the network required, plus a yearly maintenance contract range from £500 to £1,500 per year.

What are the features of Entacall Virtual PBX Basic?

•  Maximum 30 agents – up to 30 telephone numbers can be allocated under the system.
•  Maximum 20 agent groups – your 30 extensions can be grouped up to 20 agent groups (the answer group / departments).
•  Customised greeting - record your own welcome greeting message over the phone. You can update it anytime you want by simply re-recording it again over the phone.
•  Voicemail to email – all voicemails will be sent as a WAV files to your appointed email address
•  30 simultaneous calls on the system – You can have the 30 simultaneous calls (combination of live/queued calls. E.g. 5 live calls and 25 queued calls, or, 10 live calls and 20 queues calls) on the system.
•  Linear divert on busy or no answer within agent group – making sure the calls are distributed to available agents.
•  Daily report - Statistics updated daily. Standard reports will include: Daily call report with total calls for the day, hourly call report and caller report.

Additional Features Pricing

* All prices quoted below are in Great Britain pounds and VAT exclusive.
* Setup fee is a one-off fee which will be charged once the system is built. Monthly rental is an on-going monthly charge that has to paid by direct debit every month.

•  Call Transfer and On Hold – transfer incoming calls between extensions and put an incoming call on hold.

•  Agent Group Announcement – system voice announcement to inform the agents of which option the caller pressed on the options menu. So agents can greet callers accordingly (e.g. This is John from Sales Department how can I help?); or to differentiate calls when the agent has been appointed to answer more than one department's calls.

•  Queue Position Announcement – to announce caller's position in queue when all agents are unavailable to take the call. Caller then can estimate the queue time and make a decision to keep queuing or call back later.

•  Auto Q&A – you can design a series of questions to collect voice answers from callers. All answers will be sent as a WAV file to your appointed email address. This is particularly useful for product brochure request (i.e. to design a series of questions to collect caller's postal address and the type of brochure requests) or direct debit information collection (i.e. a series of questions to collect caller's updated bank details). This will save a lot of your administration time and cost.

•  Voice Interactive Menu (Single Level) – one level of options menu.

•  Voice Interactive Menu (Multiple Level) – multi level options menu.